Frequently Asked Questions

Will there be recordings of the discussions that I can view later?

Yes, each of the discussions will be recorded.

Please join our mailing list to be notified when the videos are released and how to access them.

There seem to be internet connectivity issues, what can be done?

Internet connectivity can be on either the side of the panelist or the viewer.

If it seems like your internet connectivity might be to blame, close all other programs or tabs that might be open on your computer, make sure other family members aren’t streaming content elsewhere, try restarting your router and/or your computer.

All of the panelists are working remotely around the country, and their internet connectivity may pause depending on the bandwidth they have at home. We are working with the panelists to sort out any connectivity issues, however, we may still experience intermittent pauses and will make every effort to ensure a seamless viewing experience.

I’m having a hard time hearing, is there anything that can be done?

Check the volume settings on your computer. You may also turn on closed captioning.

How do the closed captions work?

Closed captions can be toggled on or off at any time during the discussion. To enable captions, click on the closed captions (CC) button below the screen and select "show captions." To disable captions, click the closed captions button again and select "hide captions."

I cannot find my link to join the webinar. How do I request a new link?

Please email Courtney at dpj@ucsc.edu for assistance.

How can I ask the panelists questions?

During the conference, we will be using the Q&A window as the platform to communicate with the presenters and with each other.

In this window, please feel free to enter questions that come up. We will be moderating those questions and asking them of our speakers when their conversation is finished. If someone posts a question that you also want to see answered, we encourage you to “upvote” it by clicking the thumbs up icon.

We also encourage you to use the window as a space of interaction. Please use it to share information and resources with the other attendees. Our understanding is that the Q&A will be preserved after the session, and we are working out the tech logistics to save it and circulate it after the end of our conversation.

We have posted a short statement of community guidelines around language, hate speech, and appropriate terminology. Please review it and follow it.

Does the conference have a hashtag?

Yes, please use #dickensuniverse in your posts and tag @dickensproject.

I am experiencing a 3000 Media Resource Decoding Error. How do I fix this?

The error message ‘3000 Media resource decoding error’ occurs when you are trying to stream videos of twitch, twitter, and other popular platforms. This scenario noticeably happens in Chrome.

Solution 1: Use a web browser that is not Google Chrome

Firefox is a good option on both Mac and Windows. You can also use Safari or Microsoft Edge.

Solution 2: Clearing cache and cookies in Google Chrome

One of the reasons why you might experience the streaming error is because of bad cookies and junk in your cache. This scenario is not new and there are numerous problems that occur because of cookies and cache.

How to remove cache and cookies:

1. Type “chrome://settings” in the address bar of Google Chrome and press Enter. This will open the browser’s settings.
2. Chrome settings
3. Navigate to the bottom of the page and click on “Advanced”.
4. Advanced Google Chrome Settings
5. Once the Advanced menu has expanded, under the section of “Privacy and Security”, click on “Clear browsing data”.
6. Clear browsing data – Chrome
7. Another menu will pop up confirming the items you want to clear along with the date. Select “All time”, check all options, and click “Clear browsing data”.
8. Clearing browsing data and cache – Chrome
9. After clearing the cookies and browsing data, restart your computer completely. Now try streaming the video and see if the error persists.

Solution 3: Turning off Hardware Acceleration

Hardware acceleration is a technique of using computer hardware instead of software rendering in performing some functions more efficiently. It reduces the load on the software and turns out good results. However, in some cases, some web operations are known to cause issues when executed by this technique.

How to turn off Hardware Acceleration

1. Open Google Chrome and click on the menu icon (three vertical dots) present at the top right side of the screen.
2. Once the drop-down menu has opened, click on Settings present at the near end of the menu.
3. Settings – Chrome
4. Once the Settings tab has opened, navigate to the very end and click on Advanced.
5. Now navigate to the end of the tab again until you find the subheading named “System”. Under it, uncheck the option which says “Use hardware acceleration when available”
6. Re-launch your browser and to implement the changes we did.
7. Disabling Hardware acceleration – Chrome
8. Now check if the video streaming was fixed. If it didn’t, you can always revert the changes by re-enabling the option.